Member guide
How to use your MEC plan.
Keep reading for some tips and tricks on how to get the most out of your healthcare.
Download our app.
Access more information about your plan, including your digital Member ID card, through our mobile app – available through HealthWallet. Download The Health Wallet app in the App Store or Google Play store or click below on your phone. Then log in with your Date of Birth and your Social Security Number. If you have dependents on the plan, they can log in to their own Health Wallet accounts using their Date of Birth and Social Security Number.
How to find a provider.
To find a list of providers in your area, visit the PHCS Network website.
- Click on “Change Network”
- Click on “PHCS”
- Click on “Specific Services”
- Search for a provider
When selecting a provider, contact the provider’s office to verify that they are still in-network with PHCS and that the provider’s billing NPI# is contracted through the PHCS/Multiplan network.
If you need to find a provider outside of the PHCS Specific Services network, go to the PNOAe network website. Select the “PNOAe (Exclusive) Network” option.
For further assistance please contact planhelp@clearwater.com or call 1-877-405-2926.
Plan Documents
Free paper copies of the SBC are available upon request. To request, please contact us.
Need help?
Healthcare can be confusing – that’s why Clearwater is always here to help you get all of the answers you need. To email, call, or text our customer support teams, or find answers to your questions on our FAQ page, click below!
